Return & Refund Policy

Last Updated: June 2026

At Abbazan, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The product is damaged upon delivery.

  • You received the wrong item.

  • The product has a manufacturing defect.

  • The item differs significantly from its description on our website.

To be eligible for a return:

  • The return request must be submitted within 7 days of receiving the product.

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned with all original packaging, tags, manuals, accessories, and invoices.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products damaged due to misuse, negligence, or improper handling.

  • Products without original packaging or accessories.

  • Items showing signs of use after delivery.

  • Personal care, hygiene, or intimate-use products once opened.

  • Digital products, downloadable content, or gift cards (if applicable).

3. Damaged or Incorrect Products

If you receive:

  • A damaged item

  • A defective item

  • An incorrect product

Please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief explanation of the issue

Our support team will review your request and provide a suitable resolution.

4. Return Process

To request a return:

Step 1

Contact our customer support team:

Email: info@abbazan.com

Step 2

Provide:

  • Order number

  • Product name

  • Reason for return

  • Supporting photos (if applicable)

Step 3

After approval, you will receive return instructions.

Step 4

Ship the item according to the provided instructions.

Returns sent without prior approval may not be accepted.

5. Refunds

Once your returned item is received and inspected:

  • We will notify you regarding approval or rejection of your refund.

  • Approved refunds will be processed within 7–14 business days.

  • Refunds will be issued through the original payment method whenever possible.

Depending on your payment provider, additional processing time may apply.

6. Replacement Policy

Where applicable, we may offer:

  • Product replacement

  • Exchange for the same item

  • Exchange for a similar item of equal value

Replacement requests are subject to product availability.

7. Return Shipping Costs

If the Return Is Due To:

  • Wrong item delivered

  • Damaged product

  • Defective product

Abbazan will bear the return shipping cost.

If the Return Is Due To:

  • Change of mind

  • Incorrect product selection by the customer

  • Personal preference

The customer may be responsible for return shipping costs.

8. Order Cancellation

Orders may be cancelled before shipment.

If your order has already been dispatched, cancellation may not be possible, and the standard return process will apply.

To request cancellation, please contact us as soon as possible.

9. Refused Deliveries

If a customer refuses delivery without a valid reason, any shipping charges, return fees, or related costs may be deducted from any eligible refund.

10. Fraud Prevention

Abbazan reserves the right to refuse returns or refunds if:

  • Fraudulent activity is suspected.

  • Return requests violate this policy.

  • Returned items do not meet eligibility requirements.

11. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Abbazan

Email: info@abbazan.com

Website: https://www.abbazan.com

Contact Page: https://www.abbazan.com/contact-us/

By placing an order on Abbazan, you acknowledge and agree to this Return & Refund Policy.