Shipping & Delivery Policy

Last Updated: June 2026

Thank you for shopping with Abbazan. We are committed to delivering your orders safely, accurately, and on time. This Shipping & Delivery Policy outlines our shipping procedures, delivery timelines, and related information.

By placing an order on https://www.abbazan.com, you agree to the terms outlined below.

1. Delivery Coverage

Abbazan currently delivers products throughout Bangladesh.

Delivery availability may vary depending on the customer’s location and courier service coverage.

If delivery is unavailable in your area, our customer support team will contact you after receiving your order.

2. Order Processing Time

Orders are typically processed within 1–2 business days after order confirmation or payment verification.

Processing times may vary during:

  • Public holidays

  • Promotional campaigns

  • Seasonal sales events

  • High-demand periods

  • Unexpected operational disruptions

Customers will be notified if significant delays occur.

3. Estimated Delivery Time

Estimated delivery times are:

Inside Dhaka

  • 1–3 business days

Outside Dhaka

  • 3–7 business days

Remote Areas

  • 5–10 business days

Delivery times are estimates and may vary due to factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Abbazan may offer:

  • Free shipping promotions

  • Discounted delivery campaigns

  • Special delivery offers

Such promotions may be subject to specific terms and conditions.

5. Order Tracking

Once your order has been shipped, you may receive:

  • Shipping confirmation

  • Tracking information (where available)

  • Delivery updates

Customers may also contact our support team for order status updates.

6. Delivery Attempts

Our delivery partners may attempt delivery more than once if the first attempt is unsuccessful.

To ensure successful delivery, please provide:

  • Accurate delivery address

  • Valid mobile phone number

  • Any necessary delivery instructions

Failure to receive the order after multiple delivery attempts may result in order cancellation.

7. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Traffic disruptions

  • Courier service delays

  • Public holidays

  • Political events

  • Natural disasters

  • Incorrect customer information

  • Remote delivery locations

Abbazan is not responsible for delays caused by circumstances beyond our reasonable control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address, phone number, or recipient information is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • The order may be returned or cancelled.

Abbazan is not liable for delivery issues resulting from incorrect customer information.

9. Damaged or Missing Packages

If your package arrives damaged or appears tampered with:

  1. Take photos of the package immediately.

  2. Contact our support team within 48 hours of delivery.

  3. Provide your order number and supporting evidence.

We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Failed Deliveries

Orders may be returned to us if:

  • The customer cannot be reached.

  • The delivery address is incorrect.

  • Delivery is repeatedly refused.

  • The package remains unclaimed.

In such cases, additional shipping charges may be required for reshipment.

11. Cash on Delivery (COD)

Where available, customers may choose Cash on Delivery (COD) as a payment method.

Customers are requested to:

  • Prepare the exact payment amount when possible.

  • Verify the order details before accepting delivery.

Abbazan reserves the right to limit or disable COD services for specific locations, products, or customers.

12. International Shipping

Currently, Abbazan primarily serves customers within Bangladesh.

International shipping availability, if offered in the future, will be announced on our website and may be subject to additional charges, customs duties, taxes, and regulations.

13. Force Majeure

Abbazan shall not be held responsible for delivery delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Government restrictions

  • Strikes

  • Transportation interruptions

  • Internet or communication failures

14. Changes to This Policy

Abbazan reserves the right to modify this Shipping & Delivery Policy at any time.

Any updates will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact us:

Abbazan

Email: info@abbazan.com

Website: https://www.abbazan.com

Contact Page: https://www.abbazan.com/contact-us/

By placing an order with Abbazan, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.